Connect with the Studio
Whether you are inquiring about a limited edition vessel, a bespoke commission, or a studio appointment, we invite you to start the conversation here.
The Studio
Our creative workspace is located in the heart of the South Island, where the light and landscape directly inform our craft.
General Enquiry
Please use the form below for product availability, trade enquiries, or press requests.
Studio Appointment
Request a private consultation at our Wanaka studio to view collections or discuss commissions in person.
How to Place an Order
Select
Browse our current collections or identify a piece for customisation.
Enquire
Contact the studio to confirm availability or current production lead times.
Confirm
Approve the formal quotation including shipping and estimated delivery.
Secure
Complete payment via our secure portal to begin production or dispatch.
Delivery & Shipping
Ensuring your handcrafted objects arrive safely and sustainably.
NZ-Wide Delivery
We ship across the North and South Islands using specialized art couriers for fragile items.
Artisan Packaging
Each piece is secured in custom-fit, recyclable protective housing to ensure maximum safety.
Dispatch Windows
In-stock items ship within 3 days. Made-to-order pieces typically require 4-6 weeks for firing and finishing.
Fragile Handling
Large sculptures and lighting installations are hand-delivered or crated for professional transport.
International Enquiries
We facilitate global shipping for international collectors. Please contact us for a bespoke freight quote.
Confirmation
Once dispatched, you will receive a tracking link and an estimated arrival window for your collection.
Frequently Asked Questions
What is the current availability of the Lunar collection?
Many of our core pieces are kept in small quantities at the studio. If an item is listed as 'Made to Order', it typically takes 4-6 weeks to complete the firing and finishing process.
How do I start a bespoke commission?
Simply fill out our commission form or send a general enquiry. We will schedule a creative consultation to discuss your vision, materials, and timeline.
Do you offer trade accounts for interior designers?
Yes, we collaborate closely with interior designers, architects, and galleries. Trade pricing and custom lead times are available for qualified professionals.
What are your lead times for large installations?
Large wall installations or commercial lighting projects typically require 8-12 weeks depending on scale and complexity. We recommend early engagement for hospitality projects.
What payment methods do you accept?
We accept all major credit cards, bank transfers (preferred for large commissions), and secure online payment links.
How are fragile items delivered?
We use specialized art couriers who understand the delicate nature of ceramic and sculptural objects. Every piece is insured during transit.
Can I visit the studio in person?
Visits to our Wanaka studio are by appointment only. This ensures we can provide you with dedicated time to explore the materials and current works.
What is your return policy for handcrafted items?
Due to the nature of handmade work, returns are generally not accepted unless an item is damaged during delivery. We provide detailed imagery and dimensions prior to shipping.
What should I do if my item arrives damaged?
Please photograph the packaging and the item immediately and contact us within 24 hours. We will arrange for a replacement or repair as a priority.
Do you ship internationally?
Yes, we have experience shipping to collectors worldwide. International freight is quoted on an individual basis to ensure the most secure route.