Privacy Policy

1. Overview

This Privacy Policy explains how LunarivoryWorks handles personal information submitted through this website. It applies to product enquiries, commission requests, studio appointment requests and newsletter sign-ups.

2. Information we may collect

• Contact details such as your name, email address and optional phone number.
• Project information, product references, budget ranges, preferred dates and delivery locations.
• Technical information supplied by your browser, such as device type, language and basic server logs.
• Messages and correspondence you choose to send to the studio.

3. How information is used

Information is used to respond to enquiries, prepare quotes, discuss commissions, arrange appointments, provide requested updates and maintain the security and operation of the website.

4. Legal basis and consent

We process information where it is necessary to respond to your request, take steps toward an agreement, meet legal obligations, protect legitimate business interests or act on your consent. You may withdraw consent for optional communications at any time.

5. Cookies and local storage

The site may use essential browser storage for interface preferences and form behaviour. It does not claim to use advertising or third-party analytics services unless those services are later added and disclosed.

6. Sharing with third parties

Personal information is not sold. It may be shared only with service providers needed to operate the studio, arrange delivery, host the website, provide professional advice or comply with lawful requests. Providers should receive only the information reasonably required for their role.

7. Retention and security

Information is retained only for as long as reasonably needed for the purpose collected, record-keeping and legal obligations. Reasonable administrative and technical safeguards are used, but no internet transmission can be guaranteed completely secure.

8. Your rights

Under New Zealand privacy law, you may request access to or correction of personal information held about you. You may also ask questions about how information is handled or raise a privacy concern by contacting legal@lunarivoryworks.com.

9. International processing

Website hosting or email services may process information outside New Zealand. Where this occurs, reasonable steps should be taken to use providers that protect information to an appropriate standard.

10. Children

This website is intended for adults arranging design purchases or projects. It is not directed to children, and the studio does not knowingly seek personal information from children.

11. Changes and contact

This policy may be updated when the website or studio practices change. The current version is dated 30 July 2026. Questions may be sent to legal@lunarivoryworks.com.